When John and his partner came to us, their situation was dire. Their home had severe damp and mould problems, and despite filing multiple reports, nothing seemed to change. On top of that, the family was struggling financially, unsure of how they would keep the lights on or put food on the table. We were able to secure the family a £70 supermarket voucher, a £30 energy voucher, and an additional £100 voucher from the local council to keep them afloat. Meanwhile, our debt team worked with them on a plan to tackle their debts, giving them breathing room to regain control. Our energy team also worked to keep their fridge switched on and their family warm without their energy bill holding them down.
Jane was an elderly client dealing with a wrongly issued Penalty Notice for parking in her usual spot and persistent debt recovery agents urging her to pay £170. We helped Jane make calls and send emails to dispute the charge and filed a formal complaint with the debt recovery agents on her behalf. After a thorough investigation, the agency acknowledged their mistake, Jane’s debt was cleared and the case was closed. Empowered by her victory, Jane even brought the issue to her local MP to raise awareness of the importance of standing up against poor service.
Jane and John were two of over 16,000 people we helped in 2024.
Our charity began at the start of the Second World War helping people replace lost ration cards and locate missing relatives and prisoners of war. Since then, our service has evolved to provide advice on any and all modern-day topics including debt, benefits, housing, healthcare, employment and relationship issues. Our advice has been and always will be completely free and available to everyone who speaks to us. Whether you're experiencing a crisis, an inconvenience, or weighing up your options and want to make sure you're well informed, we can help you find a way forward.
We aim to be available within 30 minutes’ drive of everyone in the county. So, to support the people of Wymondham and the surrounding areas, our advisers can be found at Wymondham Abbey Hall every Monday from 10am - 1pm. No appointment necessary, just walk in!
